Return Refund and Cancellation

Return & Refund Policy

T-store has 7 days Return Policy that gives you an option to return the product within 7 days from the delivery date under the circumstances mentioned below. We request you to not use the product and preserve its original condition, tags, and packaging. Products without the original tag/ labels in the original condition will not be eligible for return/ exchange.

Case 1: In case of any issue or defect in the product or Combo products:

1. We ensure that the products shipped are in the best condition and pass the quality checks. In the unfortunate circumstance of a customer receiving a defective product, we request the customer to share the unboxing video of the products showing the defect that they've received at support@t-store.in along with the Order ID.
2. You need to raise a return/refund request
3. We will create a reverse-pickup.
4. During Pick Up, our delivery partner will do a quality check on the return.Once received by us, we will undertake another quality check and if found satisfactory, we will return the billed amount in the stipulated time.
5. If the returned product does not meet the criteria, we will cancel the return request at our end and the product(s) shall be be delivered back to the customer. The shipping charges this time will be borne by the customer themselves.
6. You need to send only the defected products.

Case 2: In case you have placed wrong order:

1. Before your order is confirmed by us, you can Cancel the order from Account > My Orders > Cancel Order
2. Once the order is confirmed, you cannot Cancel the order.
3. Upon receiving the shipment, you can reach out to us at support@t-store.in with your Order ID and concern.
4. You need to self-ship the product(s) back to us.
5. The Reverse pick-up charges will be borne by the customer.
6. After the quality check, we will provide a replacement/refund for the same.

Please Note: All exchanges are subject to stock availability. 

Cancellation Policy

1. You can cancel the order before status is "Confirmed".
2. You just have to raise a cancellation request for your order(s) through my profile > my orders > Cancel request.
3. We'll send you a confirmation mail along with the refund details to the registered e-mail address.
4. Please Note: Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.